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Ashley Madison hack raises Digital Era questions of media ethics

The breach has exposed users of the adultery site to public scrutiny, but should news organizations put limits on how reporters use the leaked private information?

The Ashley Madison data breach and subsequent exposure of users鈥� identities is the first major data dump that feels truly personal.

Reporters covering the story for news outlets around the world documented the , , and fallout from the hack. Many journalists mined the stolen data released in the breach, using it to search for recognizable names or public figures or to find contact information for private citizens exposed as users of the infidelity site.

Now, as stories based on the data will undoubtedly continue at least in the short term, the journalism community is debating how news organizations should treat the private information within the stolen Ashley Madison database. One of the questions raised is whether听reporters should use the information to reach out to sources.

鈥淚f this were another type of information, would we feel comfortable using that database?鈥� said Susan McGregor, assistant director of the Tow Center for Digital Journalism at Columbia University, referring to medical data.听鈥淎nd if the answer is 鈥楴o,鈥� then I think you have to question whether you should use it as a starting point.鈥�

In this case, she said, perhaps journalists 鈥渇eel there鈥檚 a little more latitude because there鈥檚 a little bit of a sense that these people were doing something they shouldn鈥檛 have.鈥� Even so, she said, reporters should avoid contacting private citizens listed in the stolen data unless there is some greater news value beyond being an outed Ashley Madison member.听

鈥淭hese people were legitimate participants in a perfectly legal site," she said.

At least when it comes to using the information to reach a potential source, however,听media ethicist听Kelly McBride doesn鈥檛 see a problem with reporters relying on the personal details exposed in the hack.

鈥淛ournalists have an obligation to use every means available to them,鈥� said Ms. McBride听of the journalism training organization The Poynter Institute and author of 鈥淭he New Ethics of Journalism.鈥澨�

鈥淭here鈥檚 nothing unethical about calling a source for a story and saying, 鈥榃ould you like to comment?鈥�" she said. "And in fact, I think it鈥檚 more unethical to not call a source because you have some inhibition about how you got the source鈥檚 contact information.鈥�

In regard to deciding whether to report on private individuals, McBride said the determination for when private actions become newsworthy varies per publication. Most outlets, she said, define a qualifying person as someone in a position of power, but a gray area exists for semipublic figures such as reality TV stars.

Experts contacted for this story agreed that new organizations should refrain from publishing the names of users exposed in the break, unless those users expressly听give permission to have their names included. In a story about听the breach听by the Associated Press, for instance, the reporter made clear that names were not released because the users mentioned were 鈥渘ot elected officials or accused of a crime.鈥�

Reporters may also have difficulty听verifying who was an actual member of the site. The Ashley Madison site didn鈥檛 require that users verify their e-mail addresses, so many of the addresses and names exposed in the hack are fakes.

A story erroneously linking someone to the Ashley Madison site who wasn't actually a user would be highly damaging to that person and to the news outlet involved, said Fred Brown, co-vice chair of the Society of Professional Journalists ethics committee. 鈥淚n today鈥檚 world of journalism, verification is essential, if you want to have a reputation for reliability.鈥澨�

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