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Afghanistan war: As civilian deaths rise, NATO says, 'Sorry.'

In the Afghanistan war, NATO forces chief Gen. Stanley McChrystal publicly apologized Tuesday for 27 Afghan civilian deaths in a US airstrike. The coalition has begun saying 'sorry' more quickly to civilian deaths, as part of a new hearts and minds strategy.

Another botched airstrike, another apology.

In a video distributed Tuesday in Dari and Pashto, the main languages spoken in Afghanistan, the top NATO commander here Gen. Stanley McChrystal said he was sorry to the nation for 27 civilian deaths, after US special forces killed a convoy of Afghan civilians they had mistaken for insurgents. It was the coalition鈥檚 deadliest mistake in six months.

While public apologies by NATO have become almost commonplace 鈥� this was just one of half a dozen in the past 10 days, and the second by McChrystal himself 鈥� the push to admit mistakes and say sorry is unprecedented in NATO鈥檚 nine-year intervention in Afghanistan. It fits into McChyrstal鈥檚 new strategy that prioritizes winning over the population.

鈥淚 have instituted a thorough investigation to prevent this from happening again,鈥� he said. 鈥淚 pledge to strengthen our efforts to regain your trust to build a brighter future for all Afghans. Most importantly, I express my deepest, heartfelt condolences to the victims and their families. We all share in their grief and will keep them in our thoughts and prayers.鈥�

For years, stonewalling

For years, foreign forces here were grudging in their apologies, trying to spin big mistakes into smaller mistakes and refusing to comment on civilian casualties until torturously slow and opaque inquiries ended. If any blame was admitted, it was usually too long after the event to sound sincere. The Taliban exploited NATO鈥檚 lack of information, seizing on reports of civilian deaths with its own propaganda machine to turn Afghans against the foreign forces.

But NATO has shifted on the communications front. In the past 10 days alone, it has admitted that airstrikes in Kunduz and Kandahar Provinces last week killed five civilians and a handful of Afghan policemen, and that a rocket strike in the Marjah offensive in Helmand Province left at least nine bystanders dead. Troops there have also shot and killed civilians they have mistaken for suicide bombers. Each time an explanation has been forthcoming.

Apologies, apologies

Afghans are circumspect about the change in tone. 鈥淒oes this apology mean there won鈥檛 be any other civilian casualties in future?鈥� says Abdul Jabar, a carpenter from the eastern province of Wardak. 鈥淚f it does then I appreciate it.鈥�

Mohammad Yassir, a shopkeeper in Kabul, is less receptive. 鈥淚 want to ask McChrystal if he had lost his family in such an incident,鈥� he says. 鈥淎nd if someone called to apologize, what would his reaction be? An apology doesn鈥檛 bring anyone back to life.鈥�

Officials claim that NATO鈥檚 improved ability to communicate in Afghanistan can be attributed to McChrystal himself, who has shaken up the command structure and spun off a new public affairs office fielding queries 24 hours a day.

鈥淚t鈥檚 a good place to be right now. It鈥檚 very exciting and I think the excitement is contagious,鈥� says Col. Wayne Shanks, a NATO public affairs officer based in Kabul. 鈥淚 owe most of it to General McChrystal because he refocuses us and reenergizes us each day.鈥�

More than words

But independent observers say the difference is attributable not just to the reorganization but also to a change in approach. The circumstances in which coalition forces are allowed to call in an airstrike have become more limited. For example, they must wait 72 hours to establish a 鈥減attern of life鈥� before bombing a house where insurgents have taken refuge.

Although the total number of civilian casualties rose in 2009 to 2,412, NATO troops were responsible for 鈥榦nly鈥� 25 percent of them, down from 39 percent the year before.

鈥淭he distinction that McChrystal has brought to the table is that there is a focus on communications but there is another level beyond that, where they are willing to make some changes in policy that reflect community concerns,鈥� says Erica Gaston, a human rights advocate in Kabul for Open Society Institute. 鈥淚 think that鈥檚 the main reason he鈥檚 been more effective in strategic communications.鈥�

鈥淲ith [Gen. David] McKiernan [McChrystal鈥檚 predecessor] there was also a certain public relations sensitivity to issues like civilian casualties, but you didn鈥檛 really see changes of policy,鈥� she says.

"McChrystal is not only willing to go to the site afterward and make apologies but also to follow that up by making changes to tactical restrictions to prevent similar incidents from occurring.鈥�

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