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Many Americans struggling to feed their families over the past pandemic year say they have had difficulty figuring out how to get help and had trouble finding healthy foods they can afford.

A poll from聽Impact Genome聽and聽The Associated Press-NORC Center for Public Affairs Research聽finds 23% of Americans say they have not been able to get enough to eat or the kinds of foods they want. Most of those facing food challenges enrolled in a government or nonprofit food assistance program in the past year, but 58% still had difficulty accessing at least one service.

And 21% of adults facing challenges meeting their food needs were unable to access any assistance at all. The most common challenge to those in need was a basic lack of awareness of eligibility for both government and nonprofit services.

The poll results paint an overall picture of a country where聽hundreds of thousands of households found themselves suddenly plunged into food insecurity聽due to the economic disruption of the COVID-19 pandemic. They often found themselves navigating the intimidating bureaucracy of government assistance programs and with limited knowledge of聽local food banks or other charitable options聽available.

Black and Hispanic Americans, Americans living below the federal poverty line, and younger adults are especially likely to face food challenges, according to the poll.

Americans who have a hard time affording food also feel less confident than others about their ability to get healthy food. Just 27% say they are 鈥渧ery鈥� or 鈥渆xtremely鈥� confident, compared with 87% of those who do not face food challenges.

For homemaker Acacia Barraza in Los Lunas, a rural town outside Albuquerque, New Mexico, the challenge has been to find a steady supply of fresh fruits and vegetables for her 2-year-old son while staying inside the family budget.

Ms. Barraza quit her job as a waitress before the pandemic when her son was born. She considered going back to work, but on-and-off child care shortages as the pandemic took hold made that impossible, she said. The family lives off her husband鈥檚 salary as a mechanic while receiving assistance from SNAP 鈥� the government program commonly known as food stamps.

Despite the government help, Ms. Barraza said she still scrambles to find affordable sources of fresh vegetables, actively scouring local markets for bargains such as a bag of fresh spinach for $2.99.

鈥淚f we don鈥檛 always have vegetables, he鈥檚 going to not want to eat them in the future. And then I worry that he鈥檚 not going to get enough vitamins from vegetables in the future or now for his growing body. So it鈥檚 really hard. It鈥檚 just really hard,鈥� she said.

Even those who didn鈥檛 lose income during the pandemic find themselves stretching their food dollars at the end of the month. Trelecia Mornes of Fort Worth, Texas, works, as a telephone customer service representative, so she was able to work from home without interruption.

She makes too much money to qualify for SNAP, but not enough to easily feed the family.

She decided to do distance learning with her three children home because of fears about COVID-19 outbreaks in the schools, so that removed school lunches from the equation. Her work responsibilities prevent her from picking up free lunches offered by the school district. She takes care of her disabled brother, who lives with them and does receive SNAP benefits. But Ms. Mornes said that $284 a month 鈥渓asts about a week and a half.鈥�

They try to eat healthy, but budget considerations sometimes lead her to prioritize cost and longevity with 鈥渃anned soups, maybe noodles 鈥� things that last and aren鈥檛 so expensive,鈥� she said.

Radha Muthiah, president of the Capital Area Food Bank in Washington said the struggles reflected in the poll are evidence of a new phenomenon brought by the pandemic: Families with no experience with food insecurity are suddenly in need, without knowledge of charitable options or experience navigating government assistance programs.

鈥淚t鈥檚 all new to them,鈥� she said. 鈥淢any individuals and families 鈥� especially those experiencing food insecurity for the first time 鈥� are unaware of their full range of options.鈥�

Many are leery of engaging directly with government programs such as SNAP and WIC 鈥� the parallel government food-assistance program that helps mothers and children. Ms. Muthiah said that reluctance often stems from either frustration with the paperwork or, among immigrant communities, fear of endangering their immigration status or green card applications.

The poll shows that overall, about 1 in 8 Americans regularly get their food from convenience stores, which typically offer less nutritious food at higher prices. That experience is more common among Americans facing food challenges, with about 1 in 5 frequenting convenience stores.

The dependence on convenience stores is a particularly troubling dynamic, Ms. Muthiah said, because the options there are both more expensive and generally less nutritious. Part of the issue is simply habit, but a much larger problem is the lack of proper grocery stores in 鈥渇ood deserts鈥� that exist in poorer parts of many cities.

鈥淪ometimes they are the only quick efficient option for many people to get food,鈥� she said. 鈥淏ut they don鈥檛 get the full range of what they need from a convenience store and that leads to a lot of negative health outcomes.鈥�

The poll shows half of Americans facing food challenges say extra money to help pay for food or bills is necessary for meeting their food needs.

Fewer consider reliable transportation or enough free food to last a few days, such as in emergency food packages, or free prepared meals at a soup kitchen or school, to be necessary resources for meeting their food needs, though majorities say these would be helpful.

Gerald Ortiz of Espa艅ola, New Mexico, bought a 2019 Chevy pickup truck before the pandemic, then lost the office job he had held for 20 years. Now he scrambles to make the $600 monthly payment and gets by through charity and by simply eating less. His unemployment payments ended this month.

鈥淚 make sure my truck payment is done,鈥� said Mr. Ortiz, as he sat in a line of about 30 cars waiting to pick up food from a charitable organization, Barrios Unidos, in nearby Chimay贸. 鈥淎fter that I, I, just eat like once a day,鈥� he said, pointing to his stomach. 鈥淭hat鈥檚 why you see me I鈥檓 so thin now.鈥�

He鈥檚 applying for multiple jobs and surviving on charity and whatever produce he can grow in his backyard 鈥� chili peppers, onions, cucumbers, and watermelons.

鈥淚t鈥檚 been depressing. It鈥檚 been, like, stressful and I get anxiety,鈥� he said. 鈥淟ike, I can鈥檛 wait to get a job. I don鈥檛 care what it is right now.鈥�

This story was reported by The Associated Press.聽Cedar聽Attanasio reported from Chimay贸, New Mexico. AP polling reporter Hannah Fingerhut contributed to this report.

The AP-NORC poll of 2,233 adults was conducted August 5-23 using a sample drawn from NORC鈥檚 probability-based AmeriSpeak Panel, which is designed to be representative of the U.S. population. The margin of sampling error for all respondents is plus or minus 3.2 percentage points.