Verizon continues to grow, despite complaints from some customers
The country's largest 4G LTE carrier continues to grow. Verizon Wireless' first-quarter earnings report shows an increase in sales and revenue.
The company, which released its first-quarter today, shows total operating revenues of $29.4 billion, a 4.2 percent increase from last year.
The report shows an increase of FiOS revenues as well, with 15.1 percent growth for FiOS video and FiOS Internet.
Verizon is also faring well with smart phones. reports that Verizon sold 7.2 million smart phones, 28 percent of which went to new Verizon customers. About 4 million of the smart phones sold were iPhones.
鈥淰erizon is off to an excellent start in 2013,鈥� says Lowell McAdam, Verizon chairman and CEO, in a statement. 鈥淥ur strategic investments in wireless, wireline and global networks have given us the platforms to sustain momentum and take advantage of growth opportunities in key markets for broadband, video and cloud services. With ongoing improvements in operating efficiency, we expect continued growth in free cash flow and earnings as we move through the year.鈥�
Verizon continues to expand. This year, it launched additional markets, bringing 4G LTE coverage to 49 markets across the United States. Yet Verizon is also facing growing resistance from its customers, some of whom are taking issue with contracts and their restrictions.
A petition to kill Verizon contracts for wireless service is gaining support from more than 87,000 Verizon wireless customers and others. The petition urges Brenda Raney, executive director of Corporate Communications, to get rid of carrier contracts, saying the pace of the industry create an environment that does not work well with contracts.
鈥淭he major handset manufacturers all release updated, newer, faster, more powerful devices much more frequently. Apple and Samsung, the two dominant players in mobile, release a new flagship phone every year like clockwork,鈥� says the petition, created by Mike Beauchamp.
Mr. Beauchamp points to other carriers trying to change the way they sell their devices, such as Google and T-Mobile. Google sold a unsubsidized phone to the public without a contract. T-Mobile also changed their plan and pricing models so that customers pay the full price of the phone (closer to $600 than the common $99 price tag) in monthly installments. Those who want to leave T-Mobile have the option to do so, as long as they pay off the phone.
While the petition has gained some attention, Forrester Research analyst Charles Golvin notes that so far the petition鈥檚 backers account for 1 percent of Verizon鈥檚 customer base, assuming all of the supporters are Verizon customers. Some of these customers may be among those who want both cheap phones and a contract-free purchase, without realizing that the contracts and service fees are subsidizing the price.
鈥淚 think you can have a viable argument about whether those charges are fair or not, or whether they鈥檙e gouging and trying to maintain or restrict switching off their customers,鈥� Mr. Golvin says, "but the larger picture is all of the U.S. carriers trying to ween customers off this impression that the phones cost $100 or $200 and make more visible the actual cost of the device."
The petition does address the pricing models, including how T-Mobile users pay full price for their phones in monthly payments. However, Golvin says this points to a larger issue with carriers. At this juncture, they have the task of making known the real price of the phones they鈥檙e offering.
鈥淚t鈥檚 a larger dynamic in the U.S. wireless industry these days where Americans are conditioned to believe that phones have an unrealistically low price because they are subsidized by carriers,鈥� he said.
Despite the complaints, Golvin says, it is unclear as to if Verizon will make any changes to its contracts or restrictions to appease those customers. It will depend on whether or not the petition can rally a majority of Verizon customers.
鈥淚f they are sufficiently unhappy with the contract requirement, I think Verizon will respond,鈥� he says. 鈥淪o far, it seems like despite whatever dissatisfaction, the overall numbers are still very much in Verizon鈥檚 favor.鈥�
听For more tech news, follow Steph on Twitter:
听
