Netflix Christmas outage: Amazon to blame
Netflix outage affected customers in the US, Canada, and Latin America.
Netflix outage affected customers in the US, Canada, and Latin America.
An outage at one of Amazon's web service centers hit users of聽狈别迟蹿濒颈虫听Inc's聽streaming video聽service on Christmas Eve and was not fully resolved until Christmas Day, a spokesman for the movie rental company said on Tuesday.
The outage impacted聽Netflix聽subscribers across聽Canada,聽Latin America聽and the聽United States, and affected various devices that enable users to stream movies and television shows from home,聽狈别迟蹿濒颈虫听spokesman聽Joris Evers聽said. Such devices range from gaming consoles like the Nintendo Wii and聽PlayStation 3聽to Blu-ray DVD players.
Netflix, which is based in聽Los Gatos,聽California, has 30 million streaming subscribers worldwide, of which more than 27 million are in the聽Americas聽region that was exposed to the outage and could have potentially been affected, Evers said.
Evers said the issue was the result of an outage at an Amazon Web Services' cloud computing center in聽Virginia聽and started at about 12:30 p.m. PST (2030 GMT) on Monday and was fully restored before 8:00 a.m. PST Tuesday morning, although streaming was available for most users by 11:00 p.m. PST on Monday.
The event marks the latest in a series of outages from Amazon Web Services, with one occurring in April of last year that knocked out such sites as Reddit and Foursquare.
"We are investigating exactly what happened and how it could have been prevented," Evers of聽狈别迟蹿濒颈虫听said.
"We are happy that people opening gifts of聽Netflix听辞谤听Netflix聽capable devices can watch TV shows and movies and apologize for any inconvenience caused last night," he added.
Officials at Amazon Web Services were not available for comment. Evers, the聽Netflix聽spokesman, declined to comment on the company's contracts with Amazon.