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鈥業t鈥檚 complicated鈥: Facebook users鈥 fraught relationship with social giant

Social media was supposed to bring people together. But amid a steady stream of allegations against Facebook and calls to quit the platform, many users are finding themselves more trapped than connected.

By Eoin O'Carroll, Staff writerNoble Ingram, Staff

Ask Facebook users about their relationship with the social network, and many will pick 鈥渋t鈥檚 complicated.鈥

That鈥檚 because, even though Facebook helps people maintain vital social bonds, often providing the sole link to former classmates, colleagues, and distant friends, maintaining these connections on the social network comes at a steep price. A growing number of studies suggest that, on an individual level, Facebook is making people unreasonably sad, envious, and angry, and that excessive use can damage in-person relationships. On a societal level, the social network has been implicated in everything from spreading political propaganda in the United States to fueling a genocide in Myanmar.

In 2018, this relationship grew even more complicated. The year began amid unfolding revelations that the social network had facilitated the spread of Russian political propaganda; the year closes with news that Facebook bartered users鈥 personal data with some of Silicon Valley鈥檚 biggest firms, including a scheme that gave companies like Netflix and Spotify the ability to read users鈥 private messages. Along the way, users learned that the company handed the personal data of up to 87 million users over to a right-wing British political consulting firm, fell victim to a massive data breach that exposed the information of nearly 50 million users, and paid another consulting firm to push anti-Semitic conspiracy theories听in the media.

Accompanying these scandals are increased calls to boycott Facebook. The NAACP, for example, launched its #LogOutFacebook campaign, 鈥渋n response to the tech company鈥檚 history of data hacks which unfairly target its users of color.鈥 Big names in tech, from Elon Musk to veteran technology columnist Walter Mossberg, have announced that they are leaving the platform.

For many users, it鈥檚 clear that the time has come to quit, but Facebook has proven to be hard to break up with. A study published in the Public Library of Science on Tuesday found that you would have to pay the average user more than $1,000 to get them to deactivate their account for one year.

鈥淚magine you have a chocolate cupcake in front of you,鈥 Ingrid Tulloch, a neuroscientist at Morgan State University in Baltimore who specializes in addiction. 鈥淚t's always there. Everyone else is eating that cupcake. All the cool people are eating the cupcake.鈥

Professor Tulloch says that Facebook, and social media in general, is a little bit like that cupcake, in the sense that both promise to fulfill some basic biological need 鈥 nourishment in one case and meaningful social contact in the other 鈥 without ultimately delivering.

鈥淔acebook 听is fulfilling all of these roles that are evolutionarily advantageous 鈥 the social connections, the social interactions, the social comparisons,鈥 says Tulloch, 鈥渂ut there is something missing. We are social animals who are used to physical interaction.鈥

Tulloch, who has a Facebook account but says that she hasn鈥檛 logged in in three months, says that over time, some Facebook users can become accustomed to online-only social interaction, and, when that is removed, they can feel lonely. 鈥淲hat they really need to do is just go out and get a coffee and talk to people,鈥 she says.

Fear of missing out

Ryan Schurtz says that he quit Facebook twice, the second time for good. A regular user for about 10 years before finally giving it up, the Stevenson University social psychologist found that the social network was making him sad.听

鈥淚t creates sort of a posting arms race where we鈥檙e in this competition with our friends to get the most likes or have the largest group,鈥 says Professor Schurtz, who studies how people compare themselves to others.

He initially wanted to delete his account permanently in 2015, he says, but he noticed that doing so would have also disabled Pandora, so instead he simply stopped using Facebook while keeping his account open.

Schurtz returned about nine months later, only to finally realize that he had been right to quit. 鈥淚 came back to Facebook during the 2016 election,鈥 he says. 鈥淭hat was a mistake.鈥

This time, it stuck. 鈥淔or me,鈥 writes Schurtz in a Nov. 19 op-ed for The Baltimore Sun, 鈥渜uitting Facebook was a little thing that I found made me a lot happier.鈥

But giving up the social network didn鈥檛 come without its costs. 鈥淚t helps us stay connected,鈥 he says. 鈥淚 wouldn鈥檛 say I lost a lot of friends, but I鈥檇 say I lost touch with a lot of friends.鈥

Overall, Schurtz now says that he鈥檚 happier, but somewhat lonelier, an experience consistent with at least one study that suggests Facebook nonusers tend to be lonelier than users.

Standing ground

Another reason Facebook is so hard to walk away from is that it has almost become a part of the plumbing of the internet. An array of apps, including Spotify or Tinder, have at some point in the past required a Facebook login to be able to use them. That means that deleting your Facebook account could result in wiping out your playlists and Tinder matches. 听

Even if you don鈥檛 use these apps, all kinds of basic social functions, from organizing a political protest to polling friends on a podcast recommendation, are often most easily achieved via the social network.

鈥淲hen I see [myself] leaving Facebook, I see dead dogs and cats,鈥 says David Coursey, a writer who runs an animal-rescue Facebook page of just under 5,000 in Tracy, Calif. Mr. Coursey uses the social network to connect rescue animals to prospective adopters in his community. He says that, thanks to Facebook, he鈥檚 been able to find a lost pet鈥檚 home in seven minutes.

鈥淭here's no question in my mind that Facebook lies, cheats, and probably steals,鈥 says Coursey, talking over the phone while driving a three-pound Chihuahua to its new home, but, he says he 鈥渃an鈥檛 walk away from Facebook.鈥

Faith Cheltenham says she still loves Facebook. 鈥淚 really think that Facebook is a good product,鈥 says the self-described black liberation worker and vice president of BiNet USA, a nonprofit advocacy for bisexuals. 鈥淏ut I think that Facebook, like a lot of people, has an anti-blackness issue.鈥

Despite her affection for the platform, Ms. Cheltenham, who began using Facebook in 2004 as a beta-tester for the network, says that she supports the NAACP鈥檚 call for a boycott, which arose in response to revelations that the company facilitated Russian propaganda campaigns that targeted people of color.

Not everyone is in a position to join the boycott, she says, but 鈥渨hen I go back to that logged out screen and I think about getting back on Facebook honestly ... I think about Rosa Parks.鈥

鈥楢 very difficult decision鈥

Those seeking to distance themselves from Facebook have many options. Like professors Tulloch and Schurtz, you can keep your account active and log into it rarely, or not at all. Alternatively, you can 鈥渄eactivate鈥 your account, which hides it but keeps it on Facebook鈥檚 servers in case you ever want to re-activate it.

And then there鈥檚 the nuclear option, which Larry Carvalho opted for in March.

鈥淚t was a very difficult decision,鈥 says Mr. Carvalho, a research director at International Data Corporation in Mason, Ohio, on permanently deleting his account. 鈥淭he thing I missed most were the local community groups. Somebody to fix your house or a handyman, references from a broader group who you could choose to trust.鈥

But he says that his interactions with people have become more pleasant as a result. Online, he says, 鈥渟ome people got argumentative with me. I鈥檇 rather sit down face to face with a person than argue on a digital forum.... I prefer to go and say, 鈥楳ike let鈥檚 go have a coffee.鈥 鈥

Carvalho hasn鈥檛 completely ruled out returning to Facebook some day, but only if the company is willing to make some changes. 鈥淭hey have to significantly change their attitude from just being a profit machine to more of doing a social benefit for society,鈥 he says.听鈥淭hey have to tighten their privacy laws and ... make money responsibly.鈥

Jasmine McNealy agrees that Facebook, like many tech companies, ought to shift its ad-driven business model.

鈥淚f your business model is 鈥榃e make money off of personal data and selling it or licensing it,鈥 鈥 says the assistant professor of telecommunications at the University of Florida, 鈥渢hen that needs to change.鈥

The company is actually seeing a decline of users in Europe, and user growth in North America remains flat, as younger users move to other platforms such as Snapchat or Instagram (which Facebook owns). But the company is continuing to see its revenue rise, as it squeezes more money from each user profile and as it makes inroads into the developing world.

鈥淔acebook has moved itself internationally,鈥 says Professor McNealy. 鈥淲hile user younger users in the US feel like 鈥業t鈥檚 not for me, it's more for Auntie or, you know, Grandma and Uncle whatever,鈥 Facebook has moved to fertile harvests other places.鈥

Those other places may soon start experiencing the privacy breaches and invasive targeting that users in the West have become so accustomed to. 鈥淭he data practices that they鈥檙e using that are really terrible here, they鈥檙e exporting those same if not worse data practices to the continent of Africa, attempting places in Asia,鈥 she says.

Still, these practices are not enough to prompt McNealy to walk away from the site. The social bonds that the platform facilitates are just too strong.

鈥淚鈥檓 still on Facebook,鈥 she says. 鈥淚t鈥檚 community, my mom, my family.鈥

If you are interested in cutting back time spent on Facebook or leaving the platform altogether, check out Rebecca Asoulin鈥檚听guide to breaking up with Facebook.