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Companies we love in 8 industries we hate
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Companies we love in 8 industries we hate
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Think of your worst customer-service experience. Did it involve an airline? Maybe a bank or a cable-TV company? These are among America's least-loved industries. Nevertheless, some companies within these sour sectors are working to sweeten the customer experience. Here are eight customer-satisfaction winners – culled from sources including J.D. Power and Associates, American Consumer Satisfaction Index, the Better Business Bureau, and others – in industries Americans love to hate. Do you disagree? What's your worst customer-service moment?
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A trip to the bank doesn't have to be a nightmare. Here are the customer service winners in eight industries that customers hate, from airlines to cable companies.
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By Schuyler Velasco, Correspondent
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