Wal-Mart ‘All black people leave’ arrest a media wake-up call
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The arrest of a 16-year-old Washington Township, N.J., boy for saying “All black people, leave the store now” over a Wal-Mart public-address system is, in retrospect, in the same family of ill-considered pranks that might’ve been used by a member of the Brat Pack in a 1980s John Hughes film.
But days after a government statement that at least one report of a runway Toyota Prius was also, if not a prank, at least solely driver error, the Wal-Mart arrest shows that, in some cases of apparent corporate negligence or even racism, the media could use a little more skepticism.
“Journalism schools are supposed to teach that skepticism is paramount,” , director of the nonprofit Independent Journalism Project, about a questionable claim of a stuck Toyota gas pedal in California. “Yet comments on Web sites across the country reveal that practically everyone thought the Prius incident was a hoax – though they couldn't prove it – except for the media.”
Police booked the Wal-Mart prankster, who was not named, on charges of harassment and bias intimidation, which could land him a year in juvenile detention. Police did not give the race of the boy.
Satuday's arrest shows how consumer pranksters can unfairly kick a company even when it’s down, creating a public relations disaster and costing a corporation dearly even when it’s done nothing at all wrong.
Many media outlets quickly assumed the worst in the Wal-Mart incident. Gothamist ran the headline, “.”
Mr. Fumento writes that the lack of skepticism about another recent claim of a runaway Toyota, this one in California, is “stunning.” In the California incident, a man traveled for 20 minutes at high speed, unable, he claimed, to brake or shut his Prius down, before a police officer in a cruiser helped him come to a stop. The investigation into that case is still ongoing.
Claiming that the man's story doesn't make sense, Fumento writes, “It's a Toyota media feeding frenzy and the media aren't about to let little things like incredible stories and readily-refutable claims get in the way."
That’s not to say corporations don’t invite media criticism – and even hoaxes. So far, accelerator problems have been in the US, and Toyota’s sales numbers are down by over 10 percent over the last month after its largest-ever recall.
In Wal-Mart’s case, the Arkansas-based company paid a $17.5 million settlement last year brought by black truck drivers who claimed the company discriminated against them. The US Equal Employment Opportunity Commission also sued Wal-Mart in 2009 over racial insults coming from fellow employees.
Since then, Wal-Mart’s approval numbers among consumers has been rising, especially as it makes a push into urban areas.
The “All black people leave now” prank is at least the second hoax in the last few months directed at Wal-Mart.
Late last year, Wal-Mart faced a social media hoax after news outlets began reporting a faux press release announcing that Wal-Mart had begun selling caskets online, sparking “a few clever folks [to start] writing fictitious (yet highly entertaining} on Walmart.com,” writes Ad Age’s Craig Daitch. “The hilarity of the reviews began to border on the absurd.”
In that case, Wal-Mart took down the faux reviews. After Saturday’s arrest, the company announced it would work to limit shoppers’ access to in-store PA systems.