海角大神

Looking to purchase concert tickets听for a loved one this holiday season or attend a Broadway show with family? Prepare for some sticker shock. Here鈥檚 what is going on, along with a look at possible solutions.听

Q:听Is there a main culprit?听

Bots. The event industry has been fighting people who use these computer programs to buy, in some cases, hundreds of tickets and then resell them for much more than they paid. In 2016 Eric Schneiderman, then New York attorney general, released a report about this that said, 鈥淭he problem is not simply that demand for prime seats exceeds supply, especially for the most in-demand events. Ticketing, to put it bluntly, is a fixed game.鈥澨�

New York passed a law later that year criminalizing the use of bots to buy tickets. Other states have passed similar laws, and on the federal level, the Better Online Ticket Sales Act of 2016 made reselling tickets with the help of bots illegal. However, bots are still a huge problem.

Q:听What else is being done to try to fight this?

Chance the Rapper went to the scalpers and then sold the tickets he obtained to fans. And Taylor Swift collaborated with Ticketmaster so that fans who, for example, watched some of her videos or went to her website had a better shot at getting concert tickets.

Todd Herreman, associate teaching professor of music industry and technologies at Syracuse University in New York, isn鈥檛 sure that Ms. Swift鈥檚 strategy is going far enough. 鈥淚t needs to be guaranteed, not a maybe,鈥� he says of fans getting tickets after doing what the artist asks. 鈥淭hat has the potential to drive fans away.鈥�

As for other strategies, Ticketmaster introduced its Verified Fan technology last year. If fans give the company information about themselves ahead of time, which is then confirmed by Ticketmaster, they get a code they can use to buy tickets.

Professor Herreman sees hope in blockchain technology, which could be used to trace the path of a ticket and prevent resellers from duplicating it. But widespread use of this 鈥渕ay be a ways off,鈥� he says. 鈥淲ho鈥檚 going to pay for it, and how is it going to be implemented?鈥�

Q:听Wasn鈥檛 Ticketmaster in the news again recently?

In September, CBC News and the Toronto Star had journalists pretend they were scalpers at Ticket Summit 2018, where they were reportedly told by Ticketmaster about its strategy to work with scalpers. The news outlets said that scalpers were brought into the company鈥檚 TradeDesk (a tool for those who resell tickets professionally for things like season tickets for sports teams, according to Ticketmaster). When scalpers resell tickets in this marketplace, the fees associated with the sales go to Ticketmaster as well as the initial purchase fees, according to the media report.

鈥淭he issue in a nutshell, and I鈥檓 oversimplifying it, is that Ticketmaster has it set up where basically they get paid twice,鈥� Herreman says. 鈥淪o why would they want this to go away?... It鈥檚 a huge conflict.鈥�

Based on this, a class-action lawsuit was filed against Ticketmaster in federal court in California. This is the second lawsuit in recent years for the company, with Ticketmaster settling a case in 2013 after customers said the fees for processing and delivering tickets were too high for what it cost the company to carry out those tasks.

As for the new controversy, Ticketmaster released a statement saying, 鈥淚t is categorically untrue that Ticketmaster has any program in place to enable resellers to acquire large volumes of tickets at the expense of consumers.... The company had already begun an internal review of our professional reseller accounts and employee practices....鈥�

Q:听Any tips for getting tickets?

In terms of buying tickets online, it鈥檚 usually best to do that as soon as the tickets are available. This is especially true if it鈥檚 a big event that鈥檚 expected to sell out fast.听

In some cases, there might be opportunities to buy tickets early. Some credit cards offer such an opportunity as a reward (for example, Chase has a presale program through Ticketmaster). And fans might be given a chance to buy early if they鈥檝e signed up for email updates about their favorite artists or followed them on Instagram.听

Q:听How about 鈥淗amilton鈥�?

The hit musical has been one of the hottest tickets around since it debuted on Broadway (and it鈥檚 struggled with bots). In addition to its run on Broadway, it currently has productions in London and Chicago as well as two nationwide tours. Still, tickets often sell out quickly.

However, tickets could still be available, possibly through Ticketmaster鈥檚 verified resale program, in which the company tries to ensure that it鈥檚 a fan and not a bot reselling (just be prepared for high prices).听

Durham Performing Arts Center in North Carolina, where the production is playing now, lists the theater box office and Ticketmaster as the only 鈥渁uthorized鈥� sellers. Fans can enter a lottery online. Forty $10 tickets are being sold for each performance.