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Facebook expands Safety Check to help users help one another

Facebook's new Community Help tool is designed to make it easy for users to offer both friends and strangers assistance in the wake of a disaster.

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Thibault Camus/AP Photo/File
The Facebook logo is displayed in a gathering for start-up companies at Paris' Station F in Paris in January. The social media network on Wednesday rolled out a new tool, 'Community Help,' designed to enable users to give and receive help in emergencies.

When disaster strikes, Facebook users have become accustomed to checking in "safe" to provide assurances to their loved ones. Now, the social media giant is taking that a step further, providing a platform for users to help one another in times of crisis.

The Community Help tool, rolled out by the tech company on Wednesday, comes as an update to the existing "Safety Check" mechanism聽in an attempt to better connect people in need in an organized way.

鈥淥ur belief is that the community can teach us new ways to use the platform,鈥 Naomi Gleit, the vice president of Facebook鈥檚 Social Good initiative, said in a statement. 鈥淲e saw people using Facebook to tell friends and family they were OK after crises, so in 2014 we launched Safety Check to make that behavior even easier. Since then, Safety Check has been activated hundreds of times, but we know we can do more to .鈥

The Safety Check started in 2014 and was widely used after the 2015 Paris terrorist attacks, when more than 4 million people marked themselves safe on Facebook. It was used for the first time in the United States in June after the Pulse nightclub shooting, in which a gunman killed 49 people in Orlando, Fla.

Having consulted humanitarian relief organizations and experts, the world鈥檚 largest social network said its billions of users can now message others directly to locate and help those in need locally, such as by providing food, shelter, and transportation.

Facebook is not the first tech company to聽use its existing platform to help people help each other.聽Following the flooding in Baton Rouge last August, more than 180 hosts on popular home-sharing website Airbnb offered free accommodation to victims who lost housing. As correspondent聽Winston Ross reported for聽海角大神 at the time:

The offers of Airbnb hosts are just part of the efforts. The idea originated in 2012 after hurricane Sandy struck the Northeast and a host here asked if she could offer her place for free. The company responded by developing a聽聽and the program has since been expanded to help victims of wildfires, floods, earthquakes, and terror attacks around the world, says Airbnb spokesman Nick Shapiro. Airbnb waives its fees and emails hosts in the affected areas when a disaster strikes.

Slightly different than Airbnb鈥檚 tool, Facebook鈥檚 Community Help focuses on connecting people on its platform through a 鈥渧irtual classified advertising section.鈥

As a starter, Facebook plans to introduce the new tool for natural and accidental incidents, such as building fires, in the United States, Canada, Australia, New Zealand, India, and Saudi Arabia. Based on testing, the company said it will expand Community Help to other countries and other types of incidents.

鈥淲e want to create a space on Facebook ... that connects communities in the aftermath of a crisis and helps people feel safe faster, recover, and rebuild,鈥 Facebook Safety Check product designer Preethi Chetan told reporters at a briefing.

This report includes material from Reuters.聽

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