海角大神

Sometimes, lately, we are not ourselves.聽聽聽

Angry Americans, we reported last week, are taking out their frustrations on servers, flight attendants, hotel clerks, and all kinds of frontline workers.聽

Tammy Stirk Ramsey saw the face of rage on July 5 at the Union Bluff Hotel in York, Maine. After waiting more than an hour to be seated for dinner, a man blew up, swore at the host, and stomped out.聽

But what he did next is noteworthy: He sent a letter of apology and included a $100 bill.

鈥淚 feel bad. This coming from a guy who tells people to be kind to service staff and tip big post-pandemic 鈥� how hypocritical,鈥� he wrote, in part. 鈥淵ou never want to be 鈥榯hat guy鈥� and that day I was 鈥榯hat guy鈥� 鈥� sincerely sorry.鈥澛� Signed: 鈥淎n embarrassed customer.鈥�

鈥�,鈥� Ms. Ramsey told聽News Center Maine.聽

She鈥檚 worked at the hotel for 25 years. She鈥檚 got a thick skin, she says. But this has been a difficult period. 鈥淚 really just want people to know that we鈥檙e working our hardest, we鈥檙e working long hours, we鈥檙e understaffed,鈥� Ms. Ramsey told WBZ-TV in Boston. For the first time during the busy summer months, the restaurant is closed Wednesday and Thursday nights this week to 鈥済ive staff a break,鈥� says manager Tracy Knowles.

Ms. Ramsey asks patrons: 鈥�, be understanding, and smile.鈥�

It doesn鈥檛 hurt to also be generous. Ms. Ramsey split the $100 with the servers at the hotel.