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Why Starbucks is pulling back from 'Race Together' campaign

Following a backlash of criticism, CEO Howard Schultz announced Sunday that baristas will stop writing 'Race Together' on customers鈥 coffee cups.

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Ted S. Warren/AP Photo/File
In this March 18, 2015 file photo, Larenda Myres holds an iced coffee drink with a "Race Together" sticker on it at a Starbucks store in Seattle. Starbucks baristas will no longer write "Race Together" on customers' cups starting Sunday, ending as planned a visible component of the company's diversity and racial inequality campaign that had sparked widespread criticism in the week since it took effect.

Starbucks鈥 鈥淩ace Together鈥 campaign continues 鈥 just not on your coffee cups.

Less than a week after the coffee giant kicked off the social awareness program aimed at encouraging dialogue on race relations, CEO Howard Schultz announced Sunday that baristas will no longer be writing 鈥淩ace Together鈥 on coffee cups, ending a key but widely criticized component of the campaign.

鈥淲hile there has been criticism of the initiative 鈥 and I know this hasn't been easy for any of you 鈥 let me assure you that we didn鈥檛 expect universal praise,鈥 Mr. Schultz wrote in .

The initiative, which launched last Monday, did gain support from those who saw it as an attempt to introduce conversation about an important social issue.

But it also met with derision from online critics, some of whom noted that, unlike with its lower-level employees, Starbucks鈥 executive team suffers from an apparent lack of diversity. (While about 40 percent of baristas belong to racial minorities, less than a sixth of Starbucks executives are people of color, .)

Some accused the company of trying to profit from a hot-button topic, while others said being ambushed with a discussion on race while getting their morning coffee was not something they had willingly signed up for.

Shortly after the launch, Corey duBrowa, the company鈥檚 vice president for communications, deleted his Twitter account, saying he felt 鈥.鈥 He has since returned to social media.

Some pundits have argued that the public鈥檚 violent reaction against Starbucks鈥 efforts could cause other companies to back away from tackling social issues, particularly race.

鈥淚f we don't tamp down the backlash against [the] Starbucks 'Race Together' campaign, I fear that no major corporation will even try to talk about race again 鈥 for maybe 10 or 20 years,鈥 .

He went on:

In the past 48 hours, racial justice activists criticizing Starbucks for trying to fight racism than they have against other (actually racist) companies. The truth is that we cannot have it both ways. We cannot demand that companies address race, and then attack them when they try.

Starbucks doesn鈥檛 appear too fazed by the criticism, however, possibly because 鈥淩ace Together鈥 is not the first time the company has engaged in social and political discourse: Over the years, Starbucks has initiated campaigns promoting job growth, partisan cooperation, and gun control.

Spokeswoman Laurel Harper denied that the company was reacting to criticism, and said that it was prepared for the backlash,聽.

"When we initially began the 'Race Together' initiative, what we wanted to do is spark the conversation, because we believe that is the first step in a complicated issue," Ms. Harper told the Times. "Leading change isn't an easy thing to accomplish."

And though it hadn't been announced to the public previously, Schultz noted in his memo that the part of the campaign involving baristas writing 鈥淩ace Together鈥 on cups was originally scheduled to end March 22, anyway.

The initiative, Schultz added, 鈥渋s far from over." In the weeks and months to come, the company will be announcing, among others, open forums, three special sections on USA Today that focus on racial issues, more discussion with police and community leaders, and 鈥渘ew partnerships to foster dialogue and empathy and help bridge the racial and ethnic divides within our society.鈥

鈥淭his is who we are,鈥 Harper told the Times. 鈥淥ur mission is to inspire and nurture the human spirit, one person, one cup and one neighborhood at a time. We know that we don鈥檛 have all the solutions and the answers, but for us, doing nothing makes us part of the problem.鈥

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